21 2d Privacy Policy

This page describes what we collect when you use 21 2d and how we keep that data protected. We take your privacy seriously and are transparent about how your personal information is handled across our platform — whether you're accessing 21 2d via Android app, iOS browser, or desktop.

When you create a 21 2d account, log in on your mobile device, deposit funds via DANA or e-wallet, or withdraw winnings to your bank account, we collect certain information to provide our service securely. We use that data only for account management, fraud prevention, regulatory compliance, and service improvement. We never sell your personal information to third parties.

Our privacy commitments are detailed below. If you have questions about how we handle your data, contact our support team through your account dashboard.

What Data We Collect on 21 2d

We collect information you provide directly when you register on 21 2d. This includes your full name, email address, phone number, date of birth, and residential address. We ask for this information to create your account, verify your identity through KYC, and communicate with you about your account.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction data — your payment method, transaction amount, and timestamp. We do not store full credit card numbers or bank credentials; instead, we use encrypted tokenization so payment data is secure.

We also collect data about how you use 21 2d. This includes your login history, which games you play, which football markets you view (such as Liga 1 or Piala AFF fixtures), your betting and withdrawal activity, and your account balance. We use this data to personalize your experience, detect suspicious activity, and improve our platform.

How We Use Your Data on 21 2d

We use your personal data for several purposes. First, we use it to operate and maintain your 21 2d account — processing deposits and withdrawals, calculating your balance, and delivering your winnings. Second, we use it to verify your identity through KYC verification, which is a regulatory requirement to prevent fraud and underage access.

We also use your data to communicate with you — sending account confirmations, payment receipts, and support responses to your email or phone number. We send push notifications on your mobile device about upcoming Liga 1 matches, live-dealer game updates, or important account notifications; you can disable these in your account settings at any time.

We analyze your usage data to detect fraud and suspicious activity. If we notice unusual login patterns, rapid withdrawals, or attempts to access your account from multiple locations, we alert you and may place temporary restrictions on your account for security. We also use aggregated, anonymized data to understand how 21 2d is used across our platform and to improve our games, odds, and interface.

Data Storage and Third-Party Processors

Your personal data is stored on secure servers protected by SSL encryption and restricted access controls. Our servers may be located outside Indonesia; data transfers are encrypted end-to-end so your information remains protected during transmission.

We use third-party processors to help us operate 21 2d. These include payment processors who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; email service providers who send account communications; and analytics providers who help us understand platform usage. All third-party processors are contractually bound to keep your data confidential and to use it only for the purposes we specify.

SSL encryption

Secure Sockets Layer technology that scrambles your data during transmission so it cannot be read by third parties.

Tokenization

A security method that replaces sensitive payment information with a unique token, so your card or bank details are never stored on our servers.

KYC verification

Know Your Customer process: we verify your identity using your submitted documents to prevent fraud and comply with local regulations.

Your Rights and Our 21 2d Commitments

You have the right to access, correct, or delete your personal data stored on 21 2d. You can request a copy of your data, ask us to update incorrect information, or request deletion of your account. Submit these requests through your account dashboard or by contacting our support team.

We commit to responding to data requests within a reasonable timeframe. If you request account deletion, we will remove your personal information from our active servers, though some data may be retained for regulatory compliance or fraud prevention. We retain transaction records for the time required by law.

We do not use cookies for tracking or targeted advertising. Our 21 2d platform uses functional cookies only — for example, to keep you logged in during your session or to remember your language preference. You can disable cookies in your browser settings, though this may affect platform functionality.

Data Retention and Security

We retain your account data for as long as your 21 2d account is active. If you delete your account, we remove your personal data from our active systems within a standard timeframe, though transaction records may be retained to comply with financial regulations.

We protect your data through multiple security layers. All connections to 21 2d use SSL encryption. We require KYC verification before you can deposit or withdraw, which confirms your identity and prevents unauthorized account access. We monitor your account for suspicious activity and alert you immediately if we detect anything unusual.

We implement two-factor authentication (2FA) as an optional security feature. After you log in, we send a verification code to your phone or email. You must enter this code to complete login, which prevents unauthorized access even if someone learns your password.

Legal Basis and Jurisdiction

Our 21 2d privacy practices are designed to comply with applicable data-protection regulations in the jurisdictions where we operate. We collect and process your data based on your consent (when you agree to our privacy terms) and our legal obligations (such as KYC verification and fraud prevention).

Our services are available only where local law permits. Users are responsible for verifying that access and use of 21 2d comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Contact and Support

If you have questions about our privacy practices, how we handle your data, or how to exercise your rights on 21 2d, contact our support team through your account dashboard. We provide English-language support and are available to assist users across Jakarta, Surabaya, Bandung, Medan, and other supported regions.

This privacy policy may be updated from time to time as we improve our platform or in response to regulatory changes. We will notify you of significant updates via email or through a notice on 21 2d. Your continued use of the platform after an update constitutes your acceptance of the revised policy.

We remain committed to protecting your privacy and operating 21 2d transparently. Your trust is important to us, and we take every precaution to keep your personal information secure. For concerns or feedback about our privacy practices, reach out to our support team or visit our FAQ section for more information.